Handy Pet Services – Dog Boarding Terms and Conditions
These Terms and Conditions form an agreement between Handy Pet Services (“we”, “us”, or “our”) and the dog owner (“you” or “the owner”). By signing this document, you confirm that you understand and agree to the following terms regarding the boarding and care of your dog.
1. Booking and Payment
• Bookings are not confirmed until the required deposit has been paid.
• A deposit of 20% of the total cost of your dog’s stay, or a minimum of £10 (whichever is greater), is required to secure your booking.
• The remaining balance must be paid on or before the start date of your dog’s booking.
• Booking fees and deposits are non-refundable unless stated otherwise in the cancellation policy below.
2. Cancellation Policy
• If a booking is cancelled 14 days or more before the booking start date, the deposit will be fully refunded.
• If a booking is cancelled less than 14 days before the booking start date, the deposit is non-refundable as we are unlikely to fill the space at short notice.
• If a booking is cancelled 7 days or less before the booking start date, the full booking amount will still be required.
3. Owner Responsibilities
• You agree to provide full and accurate information about your dog in the booking form, including behaviour, medical conditions, and emergency contact details.
• Owners must be completely honest about their dog’s behaviour and temperament.
• Failure to disclose relevant information may result in early termination of your dog’s stay. In such cases, you will be responsible for collecting your dog or arranging alternative care, and no refund will be issued.
4. Vaccinations and Health Requirements
• All dogs must be fully vaccinated and up to date against Parvovirus, Hepatitis, Leptospirosis, and Distemper.
• Vaccination records must be provided at the time of booking or during the initial meeting so a copy can be retained for our records.
• Dogs without up-to-date vaccinations cannot be accepted for boarding.
• We strongly recommend that all dogs are up to date with flea and worm treatments to prevent infestation within our home.
• All dogs must be microchipped and the microchip number must be provided.
5. Behaviour Requirements
For the safety and comfort of all pets and people in our home, we cannot accept:
• Dogs that show aggression towards other dogs or people.
• Dogs subject to restrictions under the Dangerous Dogs Act.
• Dogs that are not fully house trained or toilet trained.
• Dogs that bark excessively and cannot be quietened with basic commands.
• Dogs that display destructive behaviour such as chewing furniture or household items.
6. Property Damage
If your dog causes damage to our home or property during their stay, you agree to reimburse Handy Pet Services for the cost of repairs or replacement.
7. Food and Supplies
• Owners must supply sufficient food for the entire duration of the dog’s stay.
• If food runs out during the stay, we may purchase additional food and you agree to reimburse the cost incurred.
8. Early Collection
If you choose to collect your dog before the agreed end date of the booking, no refund will be issued for the remaining unused days.
9. Emergencies and Veterinary Care
• We will take all reasonable care to ensure the safety, happiness, and welfare of your dog during their stay.
• If your dog becomes unwell or has an accident, we will attempt to take them to their usual veterinary surgery (details must be provided in the booking form).
• If this is not possible, we reserve the right to take your dog to an alternative veterinary surgery.
• You agree to be responsible for all veterinary costs incurred. Payment may be required directly to the veterinary practice or reimbursed to Handy Pet Services upon your return.
10. Cancellation by Handy Pet Services
In the event of an emergency or unforeseen circumstance, we reserve the right to cancel a booking. In such cases, any deposit paid will be refunded.
Privacy Policy – Home Dog Boarding
1. Introduction
This privacy policy explains how we collect, use, and protect personal information provided to us when using our home dog boarding services.
2. Information We Collect
When you book our services, we may collect the following information:
Owner’s name
Address
Telephone number and email address
Emergency contact details
Dog’s name, breed, age, and medical information
Veterinary contact details
Any behavioural or care instructions relevant to your dog’s stay
3. How We Use Your Information
Your information is collected and used solely for the purpose of:
Providing safe and appropriate care for your dog
Contacting you regarding bookings or emergencies
Maintaining records required for our dog boarding service
Meeting any legal or licensing requirements from the local council
4. How Your Information Is Stored
All personal information is recorded on paper forms and stored securely within our home. These records are kept in a secure location to prevent unauthorised access.
5. Who Has Access to the Information
Access to your information is limited to:
The owners/operators of the dog boarding service
The local council or authorised officials if required for licensing, inspection, or legal purposes
Your information will not be shared with any other third parties unless required by law.
6. Data Retention
Records will be kept only for as long as necessary to operate the service and comply with any local authority licensing requirements.
7. Your Rights
You may request to view, update, or correct the personal information we hold about you at any time by contacting us.
8. Contact
If you have any questions about this privacy policy or how your information is handled, please contact us directly.