Handy Pet Services – Dog Boarding Terms and Conditions
These Terms and Conditions form an agreement between Handy Pet Services ("we", "us", or "our") and the dog owner ("you" or "the owner"). By making a booking, you confirm that you have read, understood and agree to these Terms and Conditions.
1. Booking and Payment
Our Booking Process New Clients
To ensure the safety, wellbeing and happiness of all dogs in our care, all new clients must complete our onboarding process before any daycare or boarding bookings can be confirmed.
Step 1 – Initial Enquiry
Contact us to discuss your dog's needs, routine, temperament and the services you require. This allows us to determine whether our services are suitable for your dog.
Step 2 – Meet & Greet
If appropriate, we will arrange a meet and greet to meet both you and your dog, answer any questions and discuss expectations.
Please note: A meet and greet does not reserve or guarantee a daycare or boarding space.
Step 3 – Trial Session
If the meet and greet is successful, your dog will attend a trial session.
The purpose of the trial is to assess how your dog settles into our home environment, interacts with other dogs and adapts to our daily routine.
Step 4 – Assessment
Following the trial session, we will determine whether we can safely and appropriately meet your dog's needs within our home boarding environment.
Step 5 – Booking Confirmation
If the trial is successful and we have availability, your booking can be confirmed.
A booking is only confirmed once the required booking fee has been received.
Important Information
Meet and greets and trial sessions do not guarantee acceptance into daycare or boarding.
Meet and greets and trial sessions do not reserve future booking dates.
Availability is subject to change until the onboarding process has been completed and your booking has been confirmed.
Existing confirmed bookings always take priority.
We recommend arranging meet and greets and trial sessions as early as possible, particularly during school holidays and other busy periods.
Booking Fee and Payment (All Clients)
To secure your dog's boarding dates, all clients are required to pay a 20% booking fee, or a minimum of £10 (whichever is greater), at the time of booking.
Bookings are not confirmed until the booking fee has been received.
The remaining balance must be paid no later than 7 days before the start of your dog's stay.
Failure to pay the balance by the due date may result in the booking being cancelled.
2. Cancellation Policy (All Clients)
We understand that plans can change. However, boarding spaces are limited and reserved exclusively for your dog. When you make a booking, we reserve those dates specifically for you and may be unable to offer them to another client.
Cancellations made 14 days or more before the booking start date will receive a full refund of the booking fee.
Cancellations made less than 14 days before the booking start date will forfeit the booking fee.
Cancellations made 7 days or less before the booking start date, or failure to arrive for the booking, will be charged 100% of the total booking fee.
No refunds will be given for early collection or for shortening a booking after it has started.
Changes to booking dates are subject to availability and may be treated as a cancellation and a new booking.
Peak Period Bookings
Bookings during school holidays, Easter, Christmas, New Year and Bank Holidays are in particularly high demand.
As these dates are reserved exclusively for your dog and are often impossible to refill at short notice, cancellations made within 14 days of the booking start date may result in the full booking fee being payable.
3. Owner Responsibilities
The owner agrees to:
Provide accurate and up-to-date information about their dog, including behaviour, medical conditions, dietary requirements and emergency contact details.
Inform Handy Pet Services of any changes to their dog's health or behaviour before the booking begins.
Ensure their dog is fully vaccinated and up to date with flea and worm treatments before boarding.
Supply sufficient food for the duration of the stay, together with any medication and clear written instructions where applicable.
Ensure their dog wears a collar with a legally compliant ID tag and is microchipped.
Failure to disclose any behavioural or medical information that may affect your dog's safety, the safety of other dogs, or our ability to care for your dog may result in the booking being terminated immediately without refund.
4. Veterinary Care
If your dog becomes ill or is injured whilst in our care, we will seek veterinary treatment where necessary.
Every effort will be made to contact you or your emergency contact first. However, if immediate treatment is required, you authorise Handy Pet Services to obtain veterinary care on your behalf.
All veterinary fees, medication and associated costs remain the responsibility of the owner.
5. Liability
Whilst every reasonable care will be taken, dogs are cared for at the owner's risk.
Handy Pet Services cannot be held responsible for illness, injury, loss or death arising from circumstances beyond our reasonable control, except where caused by our negligence.
We are not responsible for loss or damage to any toys, bedding, leads, collars or other personal belongings left with your dog.
6. Collection
Dogs must be collected on the agreed date and time.
Late collections may incur an additional boarding charge.
7. Agreement
By making a booking with Handy Pet Services, you confirm that:
You have read and understood these Terms and Conditions.
You agree to comply with them.
The information you have provided about your dog is true and accurate.
These Terms and Conditions apply to all current and future bookings unless updated by Handy Pet Services.
Additional Terms and Conditions
Emergency Contact
The owner must provide an emergency contact who is authorised to make decisions on their behalf if they cannot be reached during their dog's stay.
Entire Males and Female Dogs in Season
Female dogs must not attend boarding whilst in season.
Owners must notify Handy Pet Services immediately if their dog comes into season before the booking begins.
Handy Pet Services reserves the right to refuse admission to any female dog in season or to any entire male dog whose behaviour may pose a risk to other dogs in our care.
Behaviour
Handy Pet Services reserves the right to refuse admission or terminate a boarding stay immediately if a dog displays aggression, excessive stress, destructive behaviour or any behaviour that presents a risk to themselves, other dogs or people.
No refund will be given where behavioural issues have not been disclosed before the booking.
Vaccinations and Preventative Treatments
All dogs must be fully vaccinated and up to date with flea and worm treatments before boarding.
Handy Pet Services reserves the right to refuse admission if proof of vaccination or preventative treatments is not provided upon request, or if a dog appears unwell on arrival.
Veterinary Treatment
If your dog becomes ill or injured whilst in our care, every reasonable effort will be made to contact you or your emergency contact before veterinary treatment is sought.
However, in the event of an emergency where immediate treatment is required, you authorise Handy Pet Services to obtain veterinary treatment on your behalf.
All veterinary fees, medication and associated costs remain the responsibility of the owner.
Collection of Your Dog
Dogs must be collected on the agreed date and time.
Late collections may incur an additional boarding charge.
If your dog is not collected as agreed and we are unable to contact you or your emergency contact, additional boarding charges will continue to accrue until collection.
If a dog remains uncollected for an extended period, Handy Pet Services reserves the right to seek advice or assistance from the appropriate authorities.
Personal Belongings
Owners to provide their dogs with enough food for the duration of their stay, they may also provide bedding, toys and other belongings for their dog if they wish to do so.
Whilst every care will be taken, Handy Pet Services cannot accept responsibility for loss or damage to any personal belongings left with your dog.
Any belongings left uncollected for more than 30 days after your dog's stay may be disposed of unless prior arrangements have been made.
Photography
From time to time, photographs may be taken of dogs in our care for use on the Handy Pet Services website or social media pages.
If you do not wish your dog to appear in photographs, please inform us before your booking.
Force Majeure
Handy Pet Services shall not be liable for cancellations, delays or disruption to services caused by circumstances beyond our reasonable control, including but not limited to severe weather, flooding, fire, illness, government restrictions or other unforeseen events.
Payment Methods
Payment can be made by bank transfer or cash payment agreed with Handy Pet Services.
Boarding Spaces
Boarding spaces are limited and reserved exclusively for your dog. Once your booking is confirmed, those dates are no longer available to other clients.
Our cancellation policy reflects the loss of income that may occur if a booking is cancelled at short notice, particularly during school holidays and other busy periods.
Privacy Policy – Home Dog Boarding
1. Introduction
This privacy policy explains how we collect, use, and protect personal information provided to us when using our home dog boarding services.
2. Information We Collect
When you book our services, we may collect the following information:
Owner’s name
Address
Telephone number and email address
Emergency contact details
Dog’s name, breed, age, and medical information
Veterinary contact details
Any behavioural or care instructions relevant to your dog’s stay
3. How We Use Your Information
Your information is collected and used solely for the purpose of:
Providing safe and appropriate care for your dog
Contacting you regarding bookings or emergencies
Maintaining records required for our dog boarding service
Meeting any legal or licensing requirements from the local council
4. How Your Information Is Stored
All personal information is recorded on paper forms and stored securely within our home. These records are kept in a secure location to prevent unauthorised access.
5. Who Has Access to the Information
Access to your information is limited to:
The owners/operators of the dog boarding service
The local council or authorised officials if required for licensing, inspection, or legal purposes
Your information will not be shared with any other third parties unless required by law.
6. Data Retention
Records will be kept only for as long as necessary to operate the service and comply with any local authority licensing requirements.
7. Your Rights
You may request to view, update, or correct the personal information we hold about you at any time by contacting us.
8. Contact
If you have any questions about this privacy policy or how your information is handled, please contact us directly.