Handy Pet Services – Dog Boarding Terms and Conditions

These Terms and Conditions form an agreement between Handy Pet Services (“we”, “us”, or “our”) and the dog owner (“you” or “the owner”). By signing this document, you confirm that you understand and agree to the following terms regarding the boarding and care of your dog.

1. Booking and Payment

Our Booking Process

To ensure the safety, wellbeing and happiness of all dogs in our care, all new clients must complete our onboarding process before any daycare or boarding bookings can be confirmed.

Step 1: Initial Enquiry

Get in touch to discuss your dog’s needs, routine, temperament and the services you are interested in. This allows us to determine whether we may be a suitable fit for your dog.

Step 2: Meet & Greet

If we feel our services may be suitable, we will arrange a meet and greet. This gives us the opportunity to meet both you and your dog, answer any questions and discuss expectations.

Please note: A meet and greet does not reserve or guarantee a day care or boarding space. Availability may change between the enquiry stage and completion of the onboarding process.

Step 3: Trial Session

If the meet and greet is successful, the next step is a trial session.

The purpose of the trial is to assess how your dog settles into the environment, interacts with other dogs and adapts to our routines. This is an important part of ensuring that our services are the right fit for both your dog and us.

Step 4: Assessment

Following the trial session, we will review how your dog has settled and determine whether we can safely and appropriately meet their needs within our day care or boarding environment.

Step 5: Booking Confirmation

If the trial is successful and we have availability, bookings can then be made and confirmed.

Only once this stage has been completed is a day care or boarding place considered secured.

Important Information

• Meet and greets and trial sessions do not guarantee acceptance into day care or boarding.

• Meet and greets and trial sessions do not reserve future spaces.

• Availability is subject to change until the onboarding process has been successfully completed and bookings have been confirmed.

• Existing confirmed bookings may affect future availability.

• We recommend arranging meet and greets and trial sessions as early as possible, particularly during busy periods and school holidays.

Our priority is ensuring that every dog in our care is safe, happy and suited to our environment. Thank you for your understanding and cooperation throughout this process.

Booking Fees

• Boarding bookings are not confirmed until the required deposit has been paid.

• A deposit of 20% of the total cost of your dog’s stay, or a minimum of £10 (whichever is greater), is required to secure your booking.

• The remaining balance must be paid on or before the start date of your dog’s booking.

• Booking fees and deposits are non-refundable unless stated otherwise in the cancellation policy below.

2. Cancellation Policy

• If a booking is cancelled 14 days or more before the booking start date, the deposit will be fully refunded.

• If a booking is cancelled less than 14 days before the booking start date, the deposit is non-refundable as we are unlikely to fill the space at short notice.

• If a booking is cancelled 7 days or less before the booking start date, the full booking amount will still be required.

3. Owner Responsibilities

• You agree to provide full and accurate information about your dog in the booking form, including behaviour, medical conditions, and emergency contact details.

• Owners must be completely honest about their dog’s behaviour and temperament.

• Failure to disclose relevant information may result in early termination of your dog’s stay. In such cases, you will be responsible for collecting your dog or arranging alternative care, and no refund will be issued.

4. Vaccinations and Health Requirements

• All dogs must be fully vaccinated and up to date against Parvovirus, Hepatitis, Leptospirosis, and Distemper.

• Vaccination records must be provided at the time of booking or during the initial meeting so a copy can be retained for our records.

• Dogs without up-to-date vaccinations cannot be accepted for boarding.

• We strongly recommend that all dogs are up to date with flea and worm treatments to prevent infestation within our home.

• All dogs must be microchipped and the microchip number must be provided.

5. Behaviour Requirements

For the safety and comfort of all pets and people in our home, we cannot accept:

• Dogs that show aggression towards other dogs or people.

• Dogs subject to restrictions under the Dangerous Dogs Act.

• Dogs that are not fully house trained or toilet trained.

• Dogs that bark excessively and cannot be quietened with basic commands.

• Dogs that display destructive behaviour such as chewing furniture or household items.

6. Property Damage

If your dog causes damage to our home or property during their stay, you agree to reimburse Handy Pet Services for the cost of repairs or replacement.

7. Food and Supplies

• Owners must supply sufficient food for the entire duration of the dog’s stay.

• If food runs out during the stay, we may purchase additional food and you agree to reimburse the cost incurred.

8. Early Collection

If you choose to collect your dog before the agreed end date of the booking, no refund will be issued for the remaining unused days.

9. Emergencies and Veterinary Care

• We will take all reasonable care to ensure the safety, happiness, and welfare of your dog during their stay.

• If your dog becomes unwell or has an accident, we will attempt to take them to their usual veterinary surgery (details must be provided in the booking form).

• If this is not possible, we reserve the right to take your dog to an alternative veterinary surgery.

• You agree to be responsible for all veterinary costs incurred. Payment may be required directly to the veterinary practice or reimbursed to Handy Pet Services upon your return.

10. Cancellation by Handy Pet Services

In the event of an emergency or unforeseen circumstance, we reserve the right to cancel a booking. In such cases, any deposit paid will be refunded.

Privacy Policy – Home Dog Boarding

1. Introduction
This privacy policy explains how we collect, use, and protect personal information provided to us when using our home dog boarding services.

2. Information We Collect
When you book our services, we may collect the following information:

• Owner’s name

• Address

• Telephone number and email address

• Emergency contact details

• Dog’s name, breed, age, and medical information

• Veterinary contact details

• Any behavioural or care instructions relevant to your dog’s stay

3. How We Use Your Information
Your information is collected and used solely for the purpose of:

• Providing safe and appropriate care for your dog

• Contacting you regarding bookings or emergencies

• Maintaining records required for our dog boarding service

• Meeting any legal or licensing requirements from the local council

4. How Your Information Is Stored
All personal information is recorded on paper forms and stored securely within our home. These records are kept in a secure location to prevent unauthorised access.

5. Who Has Access to the Information
Access to your information is limited to:

• The owners/operators of the dog boarding service

• The local council or authorised officials if required for licensing, inspection, or legal purposes

Your information will not be shared with any other third parties unless required by law.

6. Data Retention
Records will be kept only for as long as necessary to operate the service and comply with any local authority licensing requirements.

7. Your Rights
You may request to view, update, or correct the personal information we hold about you at any time by contacting us.

8. Contact
If you have any questions about this privacy policy or how your information is handled, please contact us directly.